General terms and conditions

Table of contents

Article 1 – Agreements
Article 2 – Identity of the entrepreneur
Article 3 – Prices
Article 4 – Offers and promotions
Article 5 – Payment options
Article 6 – Delivery
Article 7 – Consumer's obligations during the cooling-off period
Article 8 – Returns
Article 9 – Repairs
Article 10 – Gift cards
Article 11 – Warranty
Article 12 – Complaints procedure
Article 13 – Privacy Statement

Article 1 – Agreements

1. An agreement is concluded after acceptance of the order by Smartlures B.V. and when a written confirmation (by email) has been sent to the consumer. Smartlures B.V.  reserves the right to refuse orders or to attach conditions to the order.
2. Agreements between Smartlures B.V. and the consumer to which these general terms and conditions apply are exclusively governed by Dutch law.
3. The invoice for your order can be found in your personal account, available at https://smartlures.nl. The invoice will be visible as soon as your order has been processed by us.

Article 2 – Identity of the entrepreneur

Smartlures B.V.

Schoepenweg 39
8243 PX Lelystad
The Netherlands

Phone number: +31 (0) 320 32 01 26
Email address: info@smartlures.nl

Chamber of Commerce number: 98391461
VAT identification number: NL868472864B01

Article 3 – Prices

1. All prices in the webshop are including VAT and excluding shipping costs.
2. If payment for your order is not received within 14 days, the order in question will be canceled and the goods will no longer be delivered to the consumer. A new order must then be placed.
3. Smartlures B.V. has the right to permanently change prices due to fluctuations in the financial market and rising prices from suppliers.

Article 4 – Offers and promotions

1. All promotions from Smartlures B.V. are non-binding, and Smartlures B.V. reserves the right to change prices at all times.
2. Promotions mentioned on the site only apply to orders placed within the promotion period, while stocks last.
3. In-store promotions may differ from promotions on www.smartlures.nl

Article 5 – Payment options

1. You can choose from the following payment options:
• iDeal
• Bank transfer
• Credit card
• PayPal
• Payment in the store in Lelystad

Article 6 – Delivery

1. At Smartlures B.V., we guarantee fast delivery. We take great care to deliver your order as quickly as possible. Orders placed and paid on weekdays before 4:00 PM will be shipped on the same day if possible.
2. Smartlures B.V.  will exercise the greatest possible care in receiving and executing product orders. However, it may (due to circumstances) happen that we cannot deliver your order completely. We reserve the right to deliver the order in parts or partially, for example if a product is out of stock.
3. In general, you will receive the order within a few business days. Delivery is via the postman or parcel carrier of PostNL. However, there may be delays with PostNL (through which shipments are sent). We cannot take responsibility for this. In case of delays of at least 5 business days, it is advisable to contact us.
4. Smartlures B.V. will execute accepted orders within 30 days at the latest, unless a different delivery period has been agreed upon with the consumer. Smartlures B.V. must communicate this to the consumer at all times. It must be communicated no later than 30 days after placing the order that a product has a longer delivery time.
5. If Smartlures B.V. has not notified within 30 days after placing the order that a product has a longer delivery time, the consumer has the right to dissolve the agreement free of charge.
6. After dissolution in accordance with the previous paragraph, Smartlures B.V. will refund the amount paid by the consumer.
7. Picking up orders is also possible. You can schedule an appointment for this by contacting us.
8. The place of delivery is the address that the consumer has made known to Smartlures B.V. at the time of entering into the agreement.
9. Incorrect delivery address provided? Please contact us as soon as possible. We will then try to change the order for you if possible.

Article 7 – Consumer's obligations during the cooling-off period

1. If the product is returned, you must handle it with care in the interim. The product shall only be unpacked to the extent necessary to assess whether it meets expectations. The consumer must handle the product as it would be viewed in a store, without using it.
2. The consumer is liable for any depreciation of the product resulting from handling the product in a way that goes beyond what is permitted in the preceding paragraph.

Article 8 – Returns

1. It may happen that you want to return (part of) your order. Perhaps because you don't like the product after all, or maybe there's another reason why you wouldn't want (part of) the order. Whatever the reason, you have the right to return (part of) your order up to 14 days after receipt (your right of withdrawal). The 14-day cooling-off period starts one day after you have received the product.
2. Always include the return form with your return shipment. This can be found on https://smartlures.nl. Returns without a return form will have a longer processing time. 
3. Should the returned product be damaged, or the packaging is more damaged than necessary to try the product, we may charge you for a reduction in the product's value. Therefore, handle the product with care and ensure it is properly packaged for return. The returned items must be unused, clean, and able to be sold as new.
4. Gift cards cannot be returned.
5. The shipping costs for returning items are at the consumer's expense. In some situations, an exception applies, which will be communicated to you by one of our specialists.
6. Returning or exchanging a product in the store is also possible during the store's opening hours.
7. As a consumer, you bear the risk of damage or loss during transport. Therefore, pack the product well and keep the shipping receipt until you have received confirmation from us. You can choose to have the amount of the returned products credited or to use a credit voucher equal to the value of the returned products, taking into account any depreciation.
8. If you return an order that included free products, for example during special promotions, these must also be returned. If the free products are not included in the return shipment, we will not process the return.

Article 9 – Repairs

1. When submitting a repair, you must always include a completely filled out repair form.
2. For a repair, the proof of purchase must be present. Without a receipt/proof of purchase, repair is not possible.
3. The processing of a repair takes at least 4 weeks.
4. Waders and wading boots must be dry and clean when submitted for repair before we send them to the repairer.

Article 10 – Gift cards

1. The amount belonging to the gift card must be spent in one go. It is not possible to retain a residual balance.
2. Gift cards cannot be returned.
3. Gift cards are not redeemable for cash.
4. Redeemable both in the Smartlures B.V. webshop and in the physical store.
5. Smartlures B.V. gift cards are valid for 2 years. After this period, the gift card is no longer valid.
6. The validity period starts on the day of purchase.
7. Gift cards cannot be used for outstanding orders.
8. In case of loss of your gift card, we cannot issue a new gift card.
9. If the total amount of the order is higher than the value of the gift card(s) used, the difference must be paid using one of the other payment methods.

Article 11 – Warranty

1. Smartlures B.V. only supplies high-quality products. Should the consumer be dissatisfied, the products can be returned and the matter will be processed.
2. The warranty period varies per brand. It is advisable to contact our specialists for information about the warranty period per brand.

Article 12 – Complaints procedure

1. Complaints about the execution of the agreement or delivered products must be submitted fully and clearly described to Smartlures B.V. within a reasonable period after the consumer has discovered the defects.
2. Complaints submitted to Smartlures B.V. will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeably longer processing time, we will respond within the 14-day period with an acknowledgment of receipt and an indication of when the consumer can expect a more detailed answer.

Article 13 – Privacy Statement

1. Protection of your data
   Smartlures B.V. considers the protection of its customers' data to be of utmost importance. We therefore ensure that the personal information you provide to us is always treated confidentially and that your privacy is thus guaranteed. Below we provide some more information about our privacy policy.
2. The use of your data
   When you order via the Smartlures B.V. site, we need some of your data. Based on this data, we can process your order and keep you informed of its status. The personal data you fill in will only be used by us for processing your orders. Smartlures B.V. never shares customer data and does not sell or rent it to third parties. Further use, such as for newsletters, is also excluded without your express consent.